Data-driven insights for better support
Monitor team performance, analyze content effectiveness, and understand customer trends with a complete suite of integrated reports designed to help you make informed decisions.
One payment — Lifetime updates — No recurring fees
Teammate performance reports
Monitor key metrics like response times, satisfaction ratings, and overall team activity.
Comprehensive ticket analytics
Get a complete overview of ticket volume, agent response times, and busiest hours.
Help center article insights
See which knowledge base articles are most popular and helpful to your customers
AI agent performance
Analyze how many conversations are resolved by AI versus escalated to human agents.
Proactive campaign tracking
Track impressions, user interactions, and conversion rates for all your outreach campaigns.
Conversation tag reporting
Understand how conversations are categorized to identify the most common issues and trends.
Integrated google analytics
View key website traffic data like pageviews, top devices, and locations inside BeDesk.
